We Get Letters......
I just wanted to let you know that I received my order yesterday as promised. I just want to say that in all my mail order experiences through the years, I have never seen anything packed with more care. It's very obvious that you treasure the merchandise, just as much as the receiver will.
Thank you very much for taking care of my order as you did. I truly appreciate it. J.K., AZ
"I just received my new boots. I love them. They are exactly the ones I wanted. I also sent the other ones back today. You guys are really prompt with your delivery, and very easy to do returns. Have a great holiday season." N.D., Faribault, MN
"I'd like to thank both St. Croix Saddlery and Pessoa Saddle for your excellent service. I brought my saddle into St. Croix to see about selling it and found out that the tree was bent or possibly broken. Even though I didn't purchase the saddle from St. Croix, they offered to contact the Pessoa rep and sent it back for me. I purchased the saddle, new, approximately 14 years ago. Much to my surprise, I received a call from St. Croix telling me that Pessoa informed them that the saddle was 26 years old! I was also very surprised when I was told that Pessoa was sending a new saddle to replace the old one! I've only had the opportunity to tell this story to a few people.....all were truly amazed at that level of customer service. Once again, thank you both!" N.H., Minnesota
"My saddle is wonderful and a perfect fit for my boy and myself. I want to tell you how much I appreciate Nan for her "up close and personal" service - a GREAT purchasing experience." C.J., Penn Yan, NY
"I had to take time to send you this special thank you for your wonderful service!!!
My client Amy B. and her daughter Ali were there today (4/18/08) upon my recommendation to look at used saddles. Amy called me on her cell phone afterwards to say how totally happy and surprised they were at their "special" treatment at your store. They commented that the 2 saddles I had picked out from your web site were set aside for them. You asked questions and professionally fit the saddle to Ali, helped with fittings etc. And they could actually try the saddle out on the horse to make sure it fit. I will be seeing them on Sunday.
Thanks again for your professional attitude. I have only been up to your store one other time, and bought a used saddle for another 4-H girl and really liked all the help we were given. In this day and age, good service is rare and GREATLY appreciated!!" T.L., Eyota, MN
"I received the bit today. Super fast shipping and a beautiful bit.Thanks so much and have a great weekend." R.M., Gales Ferry, CT
"I want to thank you for my banana cookies and Epona shed flower. Both ponies LOVE both. I appreciate I was able to choose the color. A friend had a shed flower, my pony loved it, I needed one, but online searching resulted in only two choices for color choice and at double the price! Since you are sensible enough to post your phone number, I was able to talk to a real person and satiate my current must-have-product-now desire. Not to mention the polite and expedient service I received. Expect further business from us,"
H.C. ,Rocky the Handsomest Fjord and Tawny the Sauciest Shetland cross, Hansville, WA
"I received my order and was impressed with your lovely note of thanks. I even showed my husband, who's been in sales all his life. Now I need you to help me with a few things,please......" Thank you, P.B., Nelsonville, OH
"On many occasions I have visited your store for my horse and riding needs. Each visit that I have made has been exceptional. The staff is very knowledgeable and helpful. They always take their time in helping me find exactly what I need for my horse and riding needs. I thoroughly enjoy shopping at your store and I thank you for providing such excellent service. I plan on continuing to come to St. Croix Saddlery for all my horse and riding needs." L.C., Stillwater, MN
"I thought I would let you know how happy I am with your service! I ordered a pair of women's paddock boots and half chaps. The price was fantastic, along with the quality! I was thrilled when the boots and chaps arrived within a few days...and during prime holiday shipping season! I'm making sure I mention your store to all my horsey friends! Have a great New Year!" C.T., Florence, NJ"Thanks very much for the great new blanket and the prompt shipping. I am delighted to have found you. Nan was wonderful on the phone and the product was perfect-- just as described."J.E., Falmouth, MA"I want to thank you for your excellent service and prompt response to my need to exchange a recently purchased girth that was too small. The correct sized girth arrived today only three business days after mailing the return to you! Too often I have found internet sales to be slow and unreliable. It is a refreshing change to work with a company that so effectively responds to customer’s needs. It is a pleasure doing business with you!
C.B, Falmouth, ME