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Saddle Trial Program

Saddle Trial Program

SADDLE TRIAL POLICY

(SORRY, WE ARE NOT ABLE TO SHIP SADDLES
OUTSIDE OF THE CONTINENTAL UNITED STATES)


Effective August 1, 2015, saddle trials will be charged in full up front. You will have five (5) days from the date the saddle is delivered to try it. It is your responsibility to notify us on or by the third day if you will be returning the saddle. Please feel free to contact with any questions.


It is our pleasure to allow our valued customers the opportunity to take saddles out on trial for a specific time period.

Shipping is $44.95 per saddle and is non-refundable. You will have five (5) days from the date of delivery to try the saddle. We ask that you contact the store (1-800-994-0831) to let us know if you will be keeping or returning the saddle.

If you need to return the saddle on trial, you are responsible for return shipping. Please use UPS or FedEx for tracking purposes. We also recommend that you insure the saddle using its price for the declared value when returning. Please avoid using packing peanuts.

We ask that you take the following steps to ensure the careful care of the saddle.

  1. Please do not clean or oil new or used saddles.
  2. Protect the saddle from stirrup leather marks by wrapping the leathers in a sock with the feet cut out, or wrap well with plastic wrap.
  3. Keep the saddle covered and protected, except when test riding.
  4. Please contact the store within the allotted time as to whether you will keep or return the saddle.

Return saddles to:

St. Croix Saddlery
5525 141st Street North
Hugo, MN 55038

Returned saddle refunds will be processed after we have received the saddle back in the store. Please note that shipping is non-refundable.

PLEASE NOTE:
Please also note that foam and wool types vary considerably, and materials may conform to the shape of the horses' backs on which they were previously used. Wool reflocking is a subjective art, and flocking types, consistencies and amounts may differ depending on the preferences of each saddle maker and saddle fitter.

We do our best to provide a good representation of each saddle's condition by taking several photos, but no photo can be quite as accurate as real life. Please feel free to ask for more photos or ask us questions, but realize that subjective answers and assessment of condition may vary even between staff members.

Used saddles are sold AS IS and we make no warranties or representations as to their merchantability or fitness for any particular purpose.

Last Revised: 2015-08-05